Knowledgebase:
Calling Card Behavior
Posted by David Burr on 01 November 2012 12:27 PM

  • Dial Plan: Choose the dial plan that you would like the system to use when routing calls to an outside provider. If the system uses the SOAP interface for placing outbound calls, it needs to know which dial plan to use. If the system uses the internal database, it uses the dial plan of the selected extension.
  • ANI: When a dial plan is used, the system also checks the presence of an ANI (automatic number identification) number and, if set, the system will use it.
  • Send daily CDR report to: The call data record (CDR) lists all calls originating from the calling card account. The report is sent at midnight each night to the email address specified here.
  • Callback: This feature allows the account to be used in callback mode. After dialing into the system, the user is prompted to enter an extension number and PIN code. The caller may leave a callback number; otherwise, the system will use the caller-ID. Once the system calls back, a destination number will be requested. The callback feature allows users to make free outbound calls from a cell phone as long as the cellular provider offers free incoming calls and the user has an unlimited call plan with one of the system’s trunks.
Important: Before users can use the calling card in pre-paid mode, Callback must be set to off.
  • Caller-ID: Choose whether to show or block the caller-ID. If you choose to show the caller-ID and a call is started on behalf of a known extension, the system will use the caller-ID associated with that extension. If the SOAP interface is being used, the system will display the caller-ID of the calling card account.
  • Allow calling accounts on the PBX: When this setting is enabled, the system will also consider calling local accounts. This is often useful in corporate environment, where callers can use 0800 numbers to call internal destinations.
  • Entering telephone numbers: The system needs to know how to interpret a user’s input. Choose from the options shown in the dropdown (a description of each option is listed below):
—User must press pound: The user will be required to press the pound key after entering the telephone number.
—System dials automatically (NANPA): The system will interpret telephone numbers according to the NANPA scheme (North American Numbering Plan Administration), which means that international numbers will start with 011 and numbers that have 10 digits will be written in the (xxx)xxx-xxxx scheme.
—System dials automatically (ROW): The system will interpret numbers according to a “rest of world” scheme, which means that international numbers start with 00 and national numbers start with 0.
  • Read out balance when lower than (e.g., “1.00”): The system will let the user know when the card balance is lower than the amount that is indicated in this field.
  • Permissions to monitor this account: Enter the extensions that are permitted to monitor this account.
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